Eligible products may be returned within 30 calendar days after confirmed delivery. Contact us before that period expires; eligibility remains subject to this policy.

Before sending an item back, email service@orvenlith.com with your order number, the item, reason, relevant photos or videos, and photos of exterior packaging and shipping label for damaged, incomplete, or incorrect orders. We will review the request and provide instructions if approved.

Except for damaged, defective, incorrect, incomplete items or rights protected by law, a preference-based return should generally be unused, in original condition, complete and unaltered, with original parts and materials, in protective packaging where reasonably possible, in inspectable condition, and accompanied by proof of purchase. Opening the shipping package alone does not make a product ineligible if it otherwise meets these conditions. Handle tool surfaces, cutting edges, plant supports, and accessories carefully during inspection.

Orvenlith™ offers gardening tools, plant supports, pruning and watering accessories. Minor differences in finish, color tone, texture, materials, dimensions, or weight may occur and are not necessarily defects. If you simply prefer a different finish, size, or appearance, you may request a return in the 30-day window; absent a confirmed product or fulfillment problem, it is preference-based.

Do not automatically send merchandise to our registered business address. After review and approval, support provides the return warehouse address and instructions. Unauthorized returns to an unapproved location may be delayed, rejected, lost, or ineligible for processing.

Preference-based returns may exclude customized items, gift cards, products clearly marked “Final Sale” or non-returnable before purchase, items materially altered or misused after delivery, and products missing parts or preventing reasonable inspection. Discounted items remain eligible unless clearly excluded before purchase. Mandatory consumer rights remain unaffected.

Inspect promptly. Contact us within 7 calendar days after delivery if an item arrives damaged, defective, incomplete, incorrect, or materially different from its description. Include order number, issue description, and clear product, packaging, and shipping-label photos or videos where appropriate. Confirmed problems attributable to us receive an appropriate replacement, refund, reshipment, return, or other reasonable solution at no additional cost caused by the error.

For change-of-mind, preference, appearance, or customer-selection returns, customers generally pay return shipping. For confirmed damage, defect, wrong or incomplete item attributable to us, we provide an appropriate solution without additional costs caused by that error. Original shipping is generally nonrefundable on preference returns; eligible original shipping is addressed for confirmed errors. No restocking fee is charged for an approved return.

For preference returns, use reliable trackable shipping and keep the receipt and number. We cannot guarantee receipt of untracked parcels or those sent to an unapproved address. The customer is generally responsible until delivery to the approved return destination.

An approved return may be inspected upon arrival. Once received, inspected, and approved, an eligible refund is initiated to the original payment method within 5–10 business days. Your payment provider may require additional time to post it.

Approved refunds normally go to the original payment method. If that cannot accept a refund, support will work with the provider on an appropriate alternative where permitted. Depending on circumstances, we may issue a refund or replacement without requiring return after reviewing the request.

Exchanges depend on inventory and availability. Minor product variations may occur. If direct exchange is unavailable, we may ask you to complete an approved return and place a new order.

Request cancellation as soon as possible. We will try before fulfillment, but cannot guarantee it after processing, packaging, shipment preparation, or dispatch. No cancellation fee is charged when successfully canceled before fulfillment.

This policy explains standard procedures and does not limit rights or remedies that applicable consumer-protection law does not allow us to exclude.