Please include your order number and the email address used during checkout when contacting us. Providing these details helps our team locate and review your purchase more efficiently.

If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly. Garden tools, plant supports, trellises, misters, and potting accessories may vary in materials and packaging by item. Please include your order number, a clear description of the issue, relevant photographs or videos where appropriate, and a photograph of the shipping label and exterior packaging. After the issue has been reviewed and confirmed, we will provide an appropriate replacement, reshipment, refund, or return solution at no additional cost for an error attributable to us. Minor variations in color, finish, texture, and dimensions are not necessarily defects.

Please contact customer support before shipping any merchandise back. Do not automatically send returns to our registered business address. Once the return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and instructions.

We aim to respond to customer inquiries within 24 hours. Requests requiring further investigation with a carrier, payment provider, fulfillment partner, return facility, or another relevant provider may require additional review time.